02039nam a2200313 i 4500 CSPC 20260805113057.0 260804s2023 ph a b 000 0 eng d 9789719655374 CSPC eng CSPC CSPC rda TX911.3.M27 .B84 2023 647.94068 B862o 23 Buenaventura, John Paul Guevarra, author. Operations management in tourism and hospitality / John Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez. Intramuros, Manila : Mindshapers Co., Inc., 2023. x, 164 pages : illustrations ; 26 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references. Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost. "The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book. Hospitality industry Management. Hotel management. Hospitality industry Operations. Buenaventura-Gutierrez, Liberty, author. ddc 0 BK 647.94068 B862o FIL 2023 23 0 0 ddc 0 0 CSPC CSPC FIL 2026-08-04 0 FIL 647.94068 B862o 2023 032084 2026-08-04 09:20:44 1-2 2026-08-04 BK 0 0 ddc 0 0 CSPC CSPC FIL 2026-08-04 0 FIL 647.94068 B862o 2023 032159 2026-08-05 11:32:23 2-2 2026-08-04 BK 32834 32834