01823nam a2200277 i 4500003000500000005001700005008004100022020001800063040003100081050002700112082002500139100004700164245012600211264005800337300004600395336002100441337002500462338002300487504004200510505044900552520040001001650003801401650002201439650003801461700004601499CSPC20260805113057.0260804s2023    ph a     b    000 0 eng d  a9789719655374  aCSPCbengcCSPCdCSPCerda 4aTX911.3.M27b.B84 202304a647.94068bB862o2231 aBuenaventura, John Paul Guevarra,eauthor.10aOperations management in tourism and hospitality / cJohn Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez.  1aIntramuros, Manila : bMindshapers Co., Inc., c2023.  ax, 164 pages : billustrations ;c26 cm.   2rdacontentatext  2rdamediaaunmediated  2rdacarrieravolume  aIncludes bibliographical references. 0 aOperations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.    a"The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book. 0aHospitality industryxManagement. 0aHotel management. 0aHospitality industryxOperations.1 aBuenaventura-Gutierrez, Liberty,eauthor.