Buenaventura, John Paul Guevarra, <br/><br/>
Operations management in tourism and hospitality /  
John Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez.  
 - x, 164 pages :   illustrations ;  26 cm.  
<br/><br/>Includes bibliographical references.  
<br/><br/>Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.   
<br/><br/> "The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book. 
<br/><br/><label>ISBN: </label>9789719655374 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hotel management.<br/>Hospitality industry--Operations.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / .B84 2023 
<br/><br/><label>Dewey Class. No.: </label>647.94068  / B862o