TY  - BOOK
AU  - Buslon,Van Mari
AU  - Osorno,Rene D.
AU  - Bajao,Grayfield T.
TI  - Quality service management in tourism and hospitality / 
SN  - 9786214182800
AV  - TX911.3.M27 .B87 2023
U1  - 647.94068 23
PY  - 2023///
CY  - Quezon City
PB  - Wiseman's Books Trading, Inc.
KW  - Hospitality industry
KW  - Management
KW  - Service industries
KW  - Quality assurance
KW  - Quality control
N1  - Includes bibliographical references; Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value Co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
N2  - "The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry.
This manual was subsequently made to address the need for a simple, organized and locally contextualized manual of the course. It consists of fen chapters with activities at the end of each chapter"-- Preface of the book
ER  -