TY  - BOOK
AU  - Baluyot,Michael Bhobet B.
TI  - Quality service management in tourism and hospitality / 
SN  - 9786214063321
AV  - TX911.3.M27 .B358 2021
U1  - 647.94068 23
PY  - 2021///
CY  - Intramuros, Manila
PB  - Minshapers Co., Inc.
KW  - Quality assurance
KW  - Hospitality industry
KW  - Management
KW  - Quality control
KW  - Customer services
N1  - Includes bibliographical references; Overview of quality service -- Customer service through quality management -- Service environment in tourism and hospitality industry -- Training and development in the tourism and hospitality industry -- Employee motivation in the tourism and hospitality industry -- Quality service delivery system in tourism and hospitality industry -- Measuring quality service and delivery in tourism and hospitality industry -- Managing service failure and service recovery in tourism and hospitality industry -- Technology and quality service in tourism and hospitality industry -- Service culture in tourism and hospitality industry
N2  - "This textbook provides varied and relevant topics about the concepts and strategies in managing quality service in hospitality and tourism industry. Topics include the meaning, importance, principles, dimensions and phases of quality service. It also discusses the basic concepts of total quality management that is related and applicable in service management of the hospitality and tourism industry."-- Back cover
ER  -