02162nam a2200313 i 4500 CSPC 20260804095848.0 260803s2021 ph a b 000 0 eng d 9786214063321 CSPC eng CSPC rda TX911.3.M27 .B358 2021 647.94068 B219q 23 Baluyot, Michael Bhobet B., author. Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot. Intramuros, Manila : Minshapers Co., Inc., 2021. viii, 141 pages : illustrations ; 23 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references. Overview of quality service -- Customer service through quality management -- Service environment in tourism and hospitality industry -- Training and development in the tourism and hospitality industry -- Employee motivation in the tourism and hospitality industry -- Quality service delivery system in tourism and hospitality industry -- Measuring quality service and delivery in tourism and hospitality industry -- Managing service failure and service recovery in tourism and hospitality industry -- Technology and quality service in tourism and hospitality industry -- Service culture in tourism and hospitality industry. "This textbook provides varied and relevant topics about the concepts and strategies in managing quality service in hospitality and tourism industry. Topics include the meaning, importance, principles, dimensions and phases of quality service. It also discusses the basic concepts of total quality management that is related and applicable in service management of the hospitality and tourism industry."-- Back cover. Quality assurance. Hospitality industry Management. Hospitality industry Quality control. Customer services. ddc 0 BK 647.94068 B219q FIL 2021 23 0 0 ddc 0 0 CSPC CSPC FIL 2026-08-03 0 FIL 647.94068 B219q 2021 032097 2026-08-03 15:47:22 1-1 2026-08-03 BK 32825 32825