Hiura, Mikio,

Hospitality technology and innovation / Mikio Hiura. - x, 346 pages : illustrations ; 26 cm.

Includes bibliographical references and index.

Introduction to hospitality technology -- Reservation systems and channel management -- Customer relationship management (CRM) in hospitality -- Guest experience enhancement through technology -- Revenue management and pricing strategies -- Data analytics and business intelligence in hospitality -- Future trends and innovations in hospitality.

"In today's fast-paced and competitive business landscape, technological innovations have become indispensable tools for organizations across various industries. The hospitality sector, known for its ever-evolving nature, is no exception. Technological advancements are playing a pivotal role in reshaping the way hospitality businesses operate, enhance guest experiences, and drive profitability. "Hospitality Technology and Innovation" is a comprehensive guide that explores the myriad of technology solutions available to hospitality businesses, offering real-world examples of successful implementation.
This book is a roadmap for success, showcasing how technology can be a catalyst for growth, efficiency, and exceptional guest experiences in the world of hospitality"-- Back cover.

9781984689757


Hospitality industry--Information technology.
Hospitality industry--Technological innovations.

TX911.3.E4 / .H58 2024

647.940285 / H64h