Roberts, Najan creator author. text bibliography ii 2024 First edition. monographic eng

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xi, 274 pages ; 24 cm. "The hotels' safety and security procedures aim to reduce crime, terrorism, natural catastrophes, and other human risks. The Hotel's security includes a wide range of issues, including the locking of guest rooms, the security ofc ommon areas, and the safety of hotel equipment. A successful safety and security strategy requires frequent and ongoing coordination between the Front Office Department and the Hotel's security department, resulting in a pleasant stay for guests that exceeds their expectations and fosters Customer Relationship Management (Anichiti et al., 2021). To grow their business and produce maximum income, hotels always try to maintain healthy and good guest relations. This can be achieved only when guests like their stay in the Hotel and have no problems or complaints. In the hospitality business, the relationship between the hotels and their clients is critical. Relationship marketing is the mainstay of this business. Many hospitality businesses have failed to grasp their clients' true demands and expectations, resulting in subpar service delivery. However, many other hotels could not turn customers' expectations into their pleasure or contentment despite understanding their wants and requirements. This book is an essential resource to Tourism, Hospitality and Events researchers, practitioners and students of tourism and hospitality"-- Back cover. Critical tourism strategy -- The effectiveness of value and calculation based management -- Strategy of formulation and implementation -- Strategic planning and management -- Characteristics of planning and management -- Development and challenges in the hospitality sector. Najan Roberts. Includes bibliographical references and index. Hospitality industry Management Hospitality industry Personnel management Supervisors Hospitality industry Employees Supervision Customer services TX911.3.M2 .R63 2024 647.94068 R541d 9789357513586 CSPC 260722 20260722160027.0 eng