02842nam a2200337 i 4500 CSPC 20260722160027.0 260722s2024 ii b 001 0 eng d 9789357513586 CSPC eng CSPC CSPC rda TX911.3.M2 .R63 2024 23 647.94068 R541d Roberts, Najan, author. Dynamics of supervision in the hospitality sector / Najan Roberts. First edition. New Delhi, India : Random Publications LLP, 2024. xi, 274 pages ; 24 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. Critical tourism strategy -- The effectiveness of value and calculation based management -- Strategy of formulation and implementation -- Strategic planning and management -- Characteristics of planning and management -- Development and challenges in the hospitality sector. "The hotels' safety and security procedures aim to reduce crime, terrorism, natural catastrophes, and other human risks. The Hotel's security includes a wide range of issues, including the locking of guest rooms, the security ofc ommon areas, and the safety of hotel equipment. A successful safety and security strategy requires frequent and ongoing coordination between the Front Office Department and the Hotel's security department, resulting in a pleasant stay for guests that exceeds their expectations and fosters Customer Relationship Management (Anichiti et al., 2021). To grow their business and produce maximum income, hotels always try to maintain healthy and good guest relations. This can be achieved only when guests like their stay in the Hotel and have no problems or complaints. In the hospitality business, the relationship between the hotels and their clients is critical. Relationship marketing is the mainstay of this business. Many hospitality businesses have failed to grasp their clients' true demands and expectations, resulting in subpar service delivery. However, many other hotels could not turn customers' expectations into their pleasure or contentment despite understanding their wants and requirements. This book is an essential resource to Tourism, Hospitality and Events researchers, practitioners and students of tourism and hospitality"-- Back cover. Hospitality industry Management. Hospitality industry Personnel management. Supervisors. Hospitality industry Employees Supervision. Customer services. ddc 0 BK 23 647.94068 R541d CIR 2024 0 0 ddc 0 0 CSPC CSPC GRD 2026-07-27 0 GRD 647.94068 R541d 2024 031983 2026-07-22 16:01:24 1-1 2026-07-27 BK 32736 32736