Leadership and team development in hospitality service /
Jan Trallero.
- 2nd edition.
- xii, 310 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
Leadership in hospitality services -- Interpersonal communication skills -- Diversity, and inclusion leadership -- Leadership style and ethics -- Team development and team leadership -- Understanding group dynamics -- Performance management and feedback.
"The importance of strong leadership qualities in managers cannot be emphasized enough in the hospitality industry today. The economic decline has upgraded hotels to a luxury, and talented leaders can draw people in. Unarguably, the leadership capabilities of managers can either thrive or falter a business. Leadership in hospitality aims to transcend guests' expectations, thereby promoting their satisfaction. Business leaders generally believe that exceptional customer service serves as the essential element for achieving guest contentment and generating repeat business. The significance of building efficient teams has grown in the hospitality industry. The performance of tasks within this fast-paced environment greatly depends on well-organized teams. Emphasizing the significance of exceptional team building, recent hospitality landscape shifts have underlined the importance of this factor. Organized within this updated edition's framework, a thorough organization spans seven chapters. This book intricately explores the intersection of supervision and leadership within the tourism and hospitality sphere. The contemporary hospitality sector highlights the importance of team building, underscoring its enhanced relevance. The book delves into the various forms of teams and elucidates on the underlying logic supporting the critical role of team building within the hospitality industry"-- Back cover.