02356nam a2200289 i 4500 CSPC 20260504115725.0 260430s2023 nyua b 001 0 eng d 9781984679130 CSPC eng CSPC rda TX911 .I587 2023 647.94068 In891 23 Introduction to hospitality operations. New York : 3G E-Learning, 2023. xv, 321 pages : illustrations ; 25 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. Introduction to hospitality industry -- Front office operation -- Food and beverage service operations -- Laundry operations -- Room service management -- Hospitality marketing -- Safety and security management. "Hospitality businesses that provide customers with a positive experience will reap the benefits of a higher customer retention rate, as opposed to their counterparts who offer a less pleasant experience. Hospitality is also important for businesses because it encourages positive customer reviews. Understanding hospitality operations is not easy. Services are intangible, highly variable, not transportable, and perishable. In addition, hotels, restaurants, and similar experiences involve more customer touchpoints and are significantly less productive than manufacturing sectors - and even other service industries like retail and professional services. As a result, hospitality operations often require specialized analytical frameworks and tools. This book specifically focuses on the hospitality industry in terms of operations management. The hospitality industry extends beyond the most prominent sectors of hotels and restaurants: hospitality broadly includes lodging, food and beverage service, meetings and events facilitation, theme parks and amusements, casino gaming, clubs of several types, and a variety of travel services - air, rail, automotive, and cruising among them"-- Back cover. Hospitality industry. Hotel management. 3G E-Learning. ddc 0 BK 647.94068 In891 CIR 2023 23 0 0 ddc 0 0 CSPC CSPC CIR 2026-04-30 0 CIR 647.94068 In891 2023 031641 2026-04-30 12:37:22 1-1 2026-04-30 BK 32479 32479