02148nam a2200253 i 4500003000500000005001700005008004100022020001800063040002500081050002200106082002500128245004400153264003900197300004500236336002100281337002500302338002300327504005100350505021700401520120900618650002601827650002201853710001901875CSPC20260504115725.0260430s2023    nyua     b    001 0 eng d  a9781984679130  aCSPCbengcCSPCerda00aTX911b.I587 202300a647.94068bIn89122300aIntroduction to hospitality operations. 1aNew York : b3G E-Learning,c2023.  axv, 321 pages :billustrations ;c25 cm.  2rdacontentatext  2rdamediaaunmediated  2rdacarrieravolume  aIncludes bibliographical references and index.0 aIntroduction to hospitality industry -- Front office operation -- Food and beverage service operations -- Laundry operations --  Room service management -- Hospitality marketing -- Safety and security management.  a"Hospitality businesses that provide customers with a positive experience will reap the benefits of a higher customer retention rate, as opposed to their counterparts who offer a less pleasant experience. Hospitality is also important for businesses because it encourages positive customer reviews. Understanding hospitality operations is not easy. Services are intangible, highly variable, not transportable, and perishable. In addition, hotels, restaurants, and similar experiences involve more customer touchpoints and are significantly less productive than manufacturing sectors - and even other service industries like retail and professional services. As a result, hospitality operations often require specialized analytical frameworks and tools. This book specifically focuses on the hospitality industry in terms of operations management. The hospitality industry extends beyond the most prominent sectors of hotels and restaurants: hospitality broadly includes lodging, food and beverage service, meetings and events facilitation, theme parks and amusements, casino gaming, clubs of several types, and a variety of travel services - air, rail, automotive, and cruising among them"-- Back cover.
 0aHospitality industry. 0aHotel management.1 a3G E-Learning.