03217nam a2200325 i 4500 CSPC 20260306161123.0 260306s2025 ph a b 000 0 eng d CSPC eng CSPC rda UTH BSOA Oa2c 2025 Oafallas, Ma. Mhabel L., author. Client-based assessment of service delivery: evaluating the work-from-home arrangement of offices in Camarines Sur Polytechnic Colleges Buhi Campus / Ma. Mhabel L. Oafallas, Maria Philline M. Ocampo, John Paul M. Obsuna, and Jaspher D. Abundo. Buhi, Camarines Sur : Camarines Sur Polytechnic Colleges, 2025. 128 leaves. rdacontent text rdamedia unmediated rdacarrier volume Undergraduate Thesis (BSOA)- Office Administration. Camarines Sur Polytechnic Colleges, 2025. Includes bibliographical references. This study investigated "Client-Based Assessment of Service Delivery: Evaluating the Work-From-Home Arrangement of Offices in Camarines Sur Polytechnic Colleges Buhi Campus". This study assessed the client-based evaluation of service delivery during the Work-From-Home (WFH) arrangement implemented at Camarines Sur Polytechnic Colleges-Buhi Campus. It examined the profile of clients who accessed services, the perceived level of service delivery across the indicators of timeliness, accessibility, professionalism, responsiveness, and accuracy, and the challenges encountered during remote transactions. Using a descriptive research design, data were gathered from 120 clients through a structured survey questionnaire. Findings revealed that most clients were young adults, predominantly female, and mainly students, with the highest number of transactions recorded in the Registrar's Office and the Cashier's Office. The overall level of service delivery was rated from Good to Excellent, with professionalism, responsiveness, accuracy, and timeliness obtaining Excellent ratings. Accessibility was rated Good. Professionalism-related issues were minimal, indicating that employees maintained respectful and competent conduct while working remotely. Despite positive evaluations, clients frequently experienced challenges involving delays in processing, slower response times, and difficulty contacting personnel. These challenges were attributed primarily to system and communication limitations rather than employee behavior. The study concludes that CSPC Buhi Campus sustained strong service performance under the WFH setup but would benefit from enhanced digital systems, streamlined communication, and improved workflow structures to increase efficiency in future remote or hybrid operations. Ocampo, Maria Philline M., author. Obsuna, John Paul M., author. Abundo, Jaspher D., author. Tañamor, Ma. Bernadette O., adviser. Luzon, Niño Jeffrey L., panelist, chair. Luzon, April Z., panelist. Villar, Mariber M., panelist. ddc 0 UM Oa2c BSOA UTH 2025 0 0 ddc 0 0 BUHI BUHI UTH 2026-02-23 0 UTH BSOA Oa2c 2025 00260UM-BUH 2026-03-06 00:00:00 1-1 2026-03-06 UM 31983 31983