Communicating at work : strategies for success in business and the professions /
Ronald B. Adler, [and 3 others].
- Thirteenth edition.
- xx, 486 pages : color illustrations ; 26 cm.
Includes bibliographical references and index.
Part One. Basics of business and professional communication strategic case: sundown bakery -- Communicating at work -- Communication, culture, work -- Part Two. Personal skills strategic case: Omnicom marketing -- Listening -- Verbal and nonverbal messages -- Interpersonal skills and success -- Principles of interviewing -- Part Three. Working in groups strategic case: museum of Springfield -- Leading and working in teams -- Effective meetings -- Part Four. Making effective presentations strategic case: fresh air sports -- Types of business presentations and their audiences -- Developing and organizing the presentation -- Supporting the presentation -- Delivering the presentation.
"Communicating at Work provides students with strategies that are rooted in current research and real-world best practices. With Communicating at Work, students will gain the tools they need to make informed and ethical decisions in face-to-face and virtual environments and to master practical skills and competencies necessary for succeeding and maintaining balance in today's business world"--