TY  - BOOK
AU  - Benamir,Myra S.
AU  - Benico,Arabella L.
AU  - Compendio,Vanessa Mae L.
AU  - Iballar,Salve C.
AU  - Suclan,Kimberly M.
TI  - Utilization and satisfaction on primary health care services rendered among residents in Barangay Lourdes Young, Nabua, Camarines Sur / 
N1  - Undergraduate Theses (BSN) - Nursing; Includes bibliographical references
N2  - Primary health care services are an essential part of community to promote health, prevent diseases, and provide comprehensive holistic healthcare. This study conducted to evaluate how the residents of barangay Lourdes Young, Nabua, Camarines Sur utilized and satisfied on rendered healthcare services. Important determinants of the efficacy are utilization and satisfaction. Researchers used descriptive-correlation design to determine profile of respondents, the most utilized and satisfied healthcare services, and associated factors wherein a questionnaire was used in gathering necessary data for the study.

The results showed that most respondents were female, aged 45 to 54, High school graduate, roman catholic, vendors, and those with family monthly income of Php 20,000 or below. Operation timbang in family health, deworming in maternal and child health services, utilization of personal utensils and drinking container in prevention and control of communicable diseases, utilization of herbal medicine in prevention and control of non-communicable diseases and environmental maintenance in environmental health and sanitation are the most utilized services and reported most satisfied among the respondents. Respondents mainly agreed that intrinsic factors such as knowledge on primary health care services, capability on availing PHC services, and health personnel's attitude and performance were greatly affected. Majority of respondents agreed that extrinsic factors greatly affect particularly the accessibility, availability of supplies and health personnel, acceptability and appropriateness of health services. These results will serve as basis for the community to enhance and facilitate learning opportunities to ensure the awareness and engagement on development of community in primary health care services.

Additionally, that there is significant relationship between profile of respondents and utilization and between utilization and satisfaction on primary health care services in Barangay Lourdes, Young, Nabua Camarines Sur
ER  -