Martens, Biezen editors. text bibliography nyu 2024 monographic eng

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x, 305 pages : illustrations ; 24 cm. "As businesses change their focus away from the past events, towards the future, it's important to consider priorities. Hotels must change the way they provide services to a more flexible model, capable of adapting to the needs of an ever-changing market. They must craft experiences that meet those demands, putting a special emphasis on hygiene and safety. As the world becomes increasingly interconnected, the hospitality and tourism industry must adapt to meet the changing needs and expectations of knowledgeable audiences. In a time of rapid technological advancement, it is crucial for businesses in this domain to embrace innovation and leverage emerging technologies to enhance the customer experience. From artificial intelligence-powered Chatbot providing personalized recommendations to virtual reality tours enabling travelers to explore destinations from the comfort of their own homes, the possibilities are endless. Furthermore, sustainable practices will play a significant role in shaping the future of hospitality and tourism. With growing concerns about environmental conservation and social responsibility, travelers are now seeking eco-friendly and socially conscious options. Hotels and tour operators that prioritize green initiatives, reduce their carbon footprint, and support local communities will undoubtedly be favored by the knowledgeable audience. Another trend that experts anticipate shaping the future is the rise of experiential travel. Rather than merely visiting a destination, travelers now seek immersive and authentic experiences that allow them to connect with local culture and traditions. Whether it is participating in cultural workshops, engaging in community-based tourism projects, or exploring off-the-beaten-path locations, savvy businesses will cater to these desires. Moreover, advancements in transportation, such as the development of autonomous vehicles and rapid transportation systems, will impact the future of hospitality and tourism. These innovations will not only improve the overall travel experience but also enable travelers to explore new destinations more efficiently and sustainably. The aim of the book is to provide an overview of tourism evolution in the past, present and future. This book discusses significant travel, tourism and hospitality events while referring to tourism-related notions and theories that were developed throughout the history of tourism. Even so, its scope moves beyond a detailed historical account of facts and events that occurred in the past. In more detail, this book departs from a basic description of these events and theories. Instead, it attempts to bridge these with contemporary issues, challenges and concerns, so that readers may make mental associations of the tourism past with the present and future, consecutively feeding their skepticism, decisions and even the development of new theories. Also, this book explores the current challenges faced by the tourism and hospitality industry and how they are shaping the future. It delves into the impact of technology on the guest experience, such as the use of artificial intelligence and virtual reality in hotels. Additionally, it examines the changing preferences of travelers, who are now seeking more unique and personalized experiences. One of the key focuses of this book is the concept of sustainable tourism. It explores the growing importance of eco-friendly practices and how they can benefit both the industry and the environment. From reducing waste and energy consumption to promoting local culture and communities, sustainable tourism is becoming a crucial aspect of the industry's future. In the context of safety and health, this book delves into the evolving protocols and measures that hotels and other hospitality establishments are implementing to ensure the well-being of their guests. It discusses the impact of global events on travel patterns, such as the COVID-19 pandemic, and how the industry is adapting to meet the new challenges. Another noteworthy topic covered in this book is the rise of digital nomads and leisure travel. It explores the changing work patterns and the increasing number of remote workers who are taking advantage of their flexibility to travel and explore new destinations. It also deals with the trends and opportunities in the leisure travel market and how hotels can cater to these evolving preferences." -- Back cover Introduction to tourism industry -- Strategic tools and methods for tourism -- Manage customer service operations in hospitality -- Hospitality information systems for marketing decisions -- Sustainable tourism and information technology -- Electronic marketing and hospitality -- Promotions strategy in hospitality -- Safety and security issues in tourism. edited by Biezen Martens. Includes bibliographical references and index. Tourism Management Hospitality industry Management 647.94068 F989 9781682508923 CSPC 251201 20251203144039.0 eng