01708nam a2200289 i 4500 CSPC 20250729143119.0 250721s2023 -uk b 001 0 eng d 9781783305490 CSPC CSPC eng rda 069.1 M192d Mackay, Rachel, author. Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / Rachel Mackay. London : Facet Publishing, 2023. xviii, 190 pages ; 24 cm. rdacontent text rdamedia unmediated rdacarrier volume Museum and gallery essentials Includes bibliographical references and index. Creating the visitor experience -- Recruiting your visitor experience team -- Delivering a great induction -- Volunteering and the visitor experience -- Visitor journey mapping -- Ticketing, capacities and crowd management -- Managing the visitor experience -- Operational procedures -- Performance management -- Emotion and the visitor experience -- Guided tours -- Crisis management -- Developing the visitor experience -- Advocating for the visitor experience -- Measuring the visitor experience -- Creating a visitor experience strategy -- Continuing development and engagement -- Innovation and visitor experience teams -- Change management. Communication in museums. Museum exhibits Social aspects. Museum visitors. ddc 0 BK 069.1 M192d CIR 2023 0 0 ddc 0 0 CSPC CSPC CIR 2025-07-21 0 CIR 069.1 M192d 2023 029742 2025-07-21 13:53:16 1-1 2025-07-21 BK 29817 29817