Bagdan, Paul
Guest service in the hospitality industry
Paul Bagdan
- New Jersey : John Wiley & Sons, 2013.
- v, 298 pages : images, figures, 24 cm.
Includes Index.
9781118071809
Hospitality industry--Customer service.
Hospitality industry--Management.
Hospitality industry--Quality control.
338.4791 / B146g