TY  - BOOK
AU  - Arenas,Chester Dave G.
TI  - Quality service management in tourism and hospitality / 
SN  - 9786214780112
U1  - 647.94068 
PY  - 2022///
CY  - Manila : 
PB  - EDRIC Publishing House, 
KW  - Quality Assurance
KW  - Hospitality industry
KW  - Management
KW  - Quality control.
KW  - Leisure industry
N1  - Includes bibliographical references; Introduction to total quality management in hospitality and tourism industry -- Significance of quality in hospitality and tourism industry -- The concept of service quality -- Customer service strategy -- Managing service staff -- Professional service skills -- Understanding service applications.
ER  -