01384nam a2200301 i 4500 CSPC 20250603094136.0 250522s2022 ph a b 000 0 eng d 9786214780112 CSPC CSPC eng rda 647.94068 Ar332q Arenas, Chester Dave G., author. Quality service management in tourism and hospitality / Chester Dave G. Arenas. 2nd edition. Manila : EDRIC Publishing House, 2022. 96 pages : illustrations ; 23 cm. text rdacontent unmediated rdamedia rdacarrier volume Includes bibliographical references. Introduction to total quality management in hospitality and tourism industry -- Significance of quality in hospitality and tourism industry -- The concept of service quality -- Customer service strategy -- Managing service staff -- Professional service skills -- Understanding service applications. Quality Assurance. Hospitality industry Management. Hospitality industry Quality control. Leisure industry Management. ddc 0 BK 647.94068 Ar332q FIL 2022 0 0 ddc 0 0 CSPC CSPC FIL 2025-05-22 0 FIL 647.94068 Ar332q 2022 029634 2025-05-22 10:57:35 1-2 2025-05-22 BK 0 0 ddc 0 0 CSPC CSPC FIL 2025-05-22 0 FIL 647.94068 Ar332q 2022 029635 2025-05-22 10:57:35 2-2 2025-05-22 BK 29658 29658