Arenas, Chester Dave G.,  <br/><br/>
Quality service management in tourism and hospitality /  
Chester Dave G. Arenas.  
 - 2nd edition. 
 - 96 pages :   illustrations ;   23 cm.  
<br/><br/>Includes bibliographical references. 
<br/><br/>Introduction to total quality management in hospitality and tourism industry -- Significance of quality in hospitality and tourism industry -- The concept of service quality -- Customer service strategy -- Managing service staff -- Professional service skills -- Understanding service applications.  
<br/><br/><label>ISBN: </label>9786214780112 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Assurance.<br/>Hospitality industry --Management.<br/>Hospitality industry --Quality control. <br/>Leisure industry --Management.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / Ar332q