TY  - BOOK
AU  - Thompson,Patricia
AU  - Clark,Wilson
TI  - Fundamentals of quality control and improvement / 
SN  - 9781680950281
AV  - TS156 
U1  - 658.4013 
PY  - 2015///
CY  - New York, NY : 
PB  - Delve Publishing, 
KW  - Quality control
KW  - Statistical methods
N1  - Includes bibliographical references and index; Case study on improving quality management of W company's new product development project -- Statistical analysis of process monitoring data for software process improvement and its application -- Quality enhancement of corporate management systems: an overview of best management practices -- Service quality dimensions in the banking industry and its effect on customer satisfaction -- The strategic approach of total quality and their effects on the public organization -- Quality function deployment in continuous improvement -- ISO 14001: motivations and benefits in the Italian metal industry The criticality of quality management in building corporate resilience -- Organizational service orientation as a quality predicator in services.
ER  -