Fundamentals of quality control and improvement /  
edited by Patricia Thompson and Wilson Clark.  
 - xi, 210 pages ;  25 cm.  
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Case study on improving quality management of W company's new product development project -- Statistical analysis of process monitoring data for software process improvement and its application -- Quality enhancement of corporate management systems: an overview of best management practices -- Service quality dimensions in the banking industry and its effect on customer satisfaction -- The strategic approach of total quality and their effects on the public organization -- Quality function deployment in continuous improvement -- ISO 14001: motivations and benefits in the Italian metal industry The criticality of quality management in building corporate resilience -- Organizational service orientation as a quality predicator in services.  
<br/><br/><label>ISBN: </label>9781680950281 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Statistical methods.
<br/><br/><label>LC Class. No.: </label>TS156 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / F962