leading with competence, character and care in the service economy Hoshmand, A. Reza creator author. Chung, Po author. text bibliography nyu 2021 monographic eng

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xvii, 190 pages : illustrations ; 24 cm. "Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly"-- Introduction to service leadership -- 21st century realities -- Leadership reorganized -- Service leadership method -- Dynamics of service leadership (the promise) -- Joyful leadership -- Ethical dilemmas facing service leaders -- Entrepreneurial path in service leadership -- Organic vs. mechanistic structure for leadership -- Microenterprises and service leadership -- Service leadership in times of crisis. A. Reza Hoshmand and Po Chung. Includes bibliographical references and index. Service industries Management Leadership Social aspects Organizational effectiveness HD9980.5 .H667 2021 658.4092 H792s Hoshmand, A. Reza, New York : Routledge, 2021. 1. (DLC) 2021004414 9781032009575 2021004413 DLC 210128 20250903154011.0 21883124 eng