02684nam a2200313 i 4500 CSPC 20250312153330.0 250312s2023 ph a b 000 0 eng d CSPC eng CSPC rda UTH BSHM D451s 2023 Desalisa, Micah M. author. Service quality of beach resorts in Balatan, Camarines Sur / Micah M. Desalisa [and 3others]. 178 leaves. rdacontent text rdamedia unmediated rdacarrier volume Undergraduate Theses (BSHM) - Hospitality Management Camarines Sur Polytechnic Colleges, 2023 Includes bibliographic references. The study assessed the services provided by the beach resorts in Balatan, Camarines Sur in terms of accommodation, accessibility, attraction, amenities, and activities. It also assessed beach resorts' service quality based on the SERVQUAL model's elements. This study utilized the descriptive correlational design to investigate if there is a significant relationship between the beach resorts' services and the satisfaction level of the guests and to what extent these are correlated. Data was collected by administering a self-made questionnaire to 128 guests who visited the randomly selected beach resorts in Balatan, Camarines Sur. The study's respondents rated Balatan's service quality as "Satisfied" using the 5 A's of tourism: accommodation, attraction, activities, amenities, and accessibility. The guests' perception of the services provided by the beach resort in Balatan is only satisfied because their satisfaction is affected by the lack of different activities that can be enjoyed during their stay. The correlational results depicted a significant relationship between service quality and customer satisfaction, as conveyed by the computed p-value of less than 0.05. Therefore, it is recommended that the beach resorts in Balatan, Camarines Sur should aim to improve their existing services to a very satisfactory level, given that the respondents' assessment is only satisfactory. Furthermore, beach resorts should emphasize improvements that meet and exceed the guests' expectations and pursue development opportunities in the service industry. Repuesto, Jomar O. author. Roman, Ma. Karylle S. author. Rosal, Rica France J. author. Carilo, Maruja C. adviser. Sotero, Maria Luisa O. chair, panelist. Villar, Lynn C. panelist. Bañaria, Russell E. panelist. ddc 0 UM D451s BSHM UTH 2023 0 0 ddc 0 0 CSPC CSPC UTH 2025-03-03 0 UTH BSHM D451s 2023 006488UM 2025-03-12 15:34:23 1-1 2025-03-12 UM 29150 29150