TY - BOOK TI - Information technology service management SN - 9781984636898 U1 - 658.4 PY - 2020/// CY - 3G E-Learning : PB - New York KW - Information technology KW - Management N1 - Includes bibliographical references and index; Information systems -- Management information systems -- Systems and management concepts -- Managerial decision making -- Principles of professionalism -- Acquisition of software and hardware -- Applications and system requirements. ER -