TY  - BOOK
AU  - Metti, M. C.,
TI  - Service quality management in hospitality and tourism
SN  - 9788126132317
U1  - 647.940685 
PY  - 2008///
CY  - New Delhi
PB  - Anmol Publications
KW  - Quality assurance.
KW  - Hospitality industry
KW  - Management.
KW  - Quality control.
KW  - Leisure industry
KW  - Management
N1  - Includes Index
ER  -