01750nam a2200349 i 4500 CSPC 20240103150621.0 231218s2020 nyua 001 0 eng 9781982134723 (hbk.) CSPC CSPC eng HD30.23 .H396 2020 658.403 H351u 23 Heath, Dan, 1973- author. Upstream : the quest to solve problems before they happen / Dan Heath. Up-stream : the quest to solve problems before they happen First Avid Reader Press hardcover edition New York : Avid Reader Press, 2020. ix, 308 pages : illustrations ; 23 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. The three barriers to upstream thinking -- Moving upstream -- Problem blindness -- A lack of ownership -- Tunneling -- Seven questions for upstream leaders -- How will you unite the right people -- How will you change the system -- Where can you find a point of leverage -- How will you get early warning of the problem -- How will you know you're succeeding -- How will you avoid doing harm-- Who will pay for what does not happen -- The chicken little problem: distant and improbable -- You Upstream. Problem solving. Organizational behavior. Social psychology. Success in business. Decision making. Self-help publications. ddc BK 658.403 H351u CIR 2020 0 0 0 ddc 0 0 CSPC CSPC CIR 2023-12-18 0 CIR 658.403 H351u 2020 026684 2023-12-18 00:00:00 1-1 2023-12-18 BK 26770 26770