Upstream : the quest to solve problems before they happen /
Up-stream : the quest to solve problems before they happen
Dan Heath.
- First Avid Reader Press hardcover edition
- ix, 308 pages : illustrations ; 23 cm.
Includes bibliographical references and index.
The three barriers to upstream thinking -- Moving upstream -- Problem blindness -- A lack of ownership -- Tunneling -- Seven questions for upstream leaders -- How will you unite the right people -- How will you change the system -- Where can you find a point of leverage -- How will you get early warning of the problem -- How will you know you're succeeding -- How will you avoid doing harm-- Who will pay for what does not happen -- The chicken little problem: distant and improbable -- You Upstream.
9781982134723
Problem solving. Organizational behavior. Social psychology. Success in business. Decision making.