TY  - BOOK
AU  - Evans, James R.,
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - Total quality management
SN  - 9789814441001
U1  - 658.562 
PY  - 2013///
CY  - Singapore
PB  - Cengage Learning Asia
KW  - Total quality management
ER  -