TY  - BOOK
AU  - Bannerjee,Julee Sinha
TI  - Principles of hotel front office operations / 
SN  - 9789352694297
U1  - 647.94068  
PY  - 2020///
CY  - New Delhi, India : 
PB  - Random Publications, 
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes bibliographical references and index.; Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures
ER  -