01475nam a2200265 i 4500 CSPC 20231228162721.0 231214r20212020ii a b 001 0 eng d 9789352694297 CSPC CSPC eng 647.94068 B226p Bannerjee, Julee Sinha, author. Principles of hotel front office operations / Julee Sinha Bannerjee. New Delhi, India : Random Publications, 2020 ; ix, 266 pages : illustrations ; 25 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures . Hotel front desk personnel Hotel management ddc BK CIR 0 B226p 647.94068 2020 0 0 ddc 0 0 CSPC CSPC CIR 2023-12-14 0 CIR 647.94068 B226p 2020 026631 2023-12-14 00:00:00 1-1 2023-12-14 BK 26726 26726