Koprowska, Juliet creator author. text cau 2020 5th edition. monographic eng

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xvii, 229 pages ; 25 cm. Communication skills: don't they just come naturally? -- What do we know about effective communication? -- The human face of social work: understanding emotion and non-verbal communication -- Getting started -- Making progress and managing endings -- Communicating with children and families -- Working with groups -- Working with people with additional communication needs: communicative minorities -- Working with involuntary service users -- Safety and risk: working with hostility and deception -- The demands and rewards of interpersonal work. Juliet Koprowska. Includes bibliographical references and index. Communication in social work Interpersonal relations Social service Practice HV29.7 .K66 361.32 K839c 9781473981713 2020930949 DLC 231201 20250224091634.0 eng