Competing globally through customer value : the management of strategic suprasystems / [electronic resource] edited by Michael J. Stahl and Gregory M. Bounds. - New York : Quorum Books, 1991. - xxiv, 822 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0899306004 (alk. paper) LCCN: 90026410 Subjects--Topical Terms: Strategic planning.Organizational effectiveness.Consumer satisfaction.Competition, International. LC Class. No.: HD30.28 / .C647 1991 Dewey Class. No.: 658.4/012