@book{23868,
	author = {Menning, Jack Harwood, and Wilkinson, Clyde Winfield,},
	title = {Communicating through letters and reports.},
	publisher = {R. D. Irwin,},
	year = {1967.},
	address = {Homewood, Ill.,},
	edition = {4th ed.},
	url = {http://www.archive.org/details/communicatingthr00menn}
}