TY  - BOOK
AU  - Lucas, Robert W.,
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9781259252945
U1  - 658.812  
PY  - 2015///
CY  - New York
PB  - McGraw-Hill Education
KW  - Customer service
N1  - Includes Index
ER  -