TY - BOOK AU - Elliott,Stephen P. ED - Round Lake Publishing. ED - Strategic Communications. TI - Business LetterWorks SN - 0929543459 (bk.) PY - 1993/// CY - Ridgefield, CT PB - Round Lake Pub. Co. KW - Commercial correspondence KW - Form letters N1 - Sales and Marketing: -- Advertising and public relations -- Customer relations -- Handling customer complaints -- Credit and collections -- Dealing with suppliers -- Personnel relations -- Managing your business -- Internal communications -- Community service -- Job search -- Personal letters -- Faxes -- Indexes: Index by title -- Index by subject; Book issued also under title: The complete book of contemporary business letters / written by Strategic Communications ; edited by Stephen P. Elliott N2 - Contains 400 form business letters. Book shows each letter along with helpful hints on how to use and customize each letter. Topics include sales and marketing, advertising and public relations, customer relations and complaints, credit and collection, dealing with suppliers, business management, internal communications, etc UR - http://www.archive.org/details/businessletterwo00elli UR - http://www.openlibrary.org/books/OL24226410M ER -