01760nam a22002897a 4500 20230512224052.0 230105t xxu||||| |||| 00| 0 eng d CSPC 647.94 Ar576f Armstrong, Guy, Director Innovision Media Concepts Front line to bottom line : revenue strategies for lodging employees / directed by Guy Armstrong. USA : Innovision Media Concepts, 2005. 1 videodisc (ca. 25 min.) : sd., col. ; 4 3/4 in. two-dimensional moving image rdacontent video rdamedia videodisc rdacarrier Employees want to be part of a successful operation -- a winning team. A financially successful business is simply a better place to work, with more resources available for its employees and a positive environment for managers, co-workers, and customers. Front Line to Bottom Line: Revenue Management Strategies for Lodging Employees introduces all of your employees to the important roles they play in generating revenue for your property. Housekeeping, laundry and maintenance staff discover how their consistent quality efforts can ensure satisfied guests and build repeat business. Guest service agents gain insights into simple sales strategies and learn how to effectively track and manage available rooms to maximize sales. All employees will better understand how cooperative communication impacts the bottom line. Selling. Customer relations. Hotels--Employees. marc AV AVM 647.94 Ar576f 2005 0 0 0 0 CSPC CSPC AVR 2023-05-12 0 AVM 647.94 Ar576f 2005 000048AV 2023-05-12 00:00:00 1-1 2023-05-12 AV 12890 12890