TY  - BOOK
AU  - Armstrong, Guy,
ED  - Innovision Media Concepts
TI  - Revenue ringing : : hospitality phone skills 
U1  - 651.73 
PY  - 2005///
CY  - USA
PB  - Innovision Media Concepts
N2  - Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can be clogged or even begin to suck revenue out of your property. Revenue Ringing: Hospitality Phone Skills delivers the basic skills and advanced techniques your team needs to welcome callers and maximize revenue
ER  -