Alcuaz, Vic,

Multicultural diversity in the workplace for the tourism professional / Vic Alcuaz and Ma. Christina G. Aquino. - v, 189 pages ; 26 cm.

Includes index.

Understanding culture -- Key features of culture -- Tourism and the tourism professional -- Multicultural diversity in tourism -- Multicultural diversity among tourism-related professions -- Diversities: simple and complex -- Handling guest or customer diversities -- Handling multicultural peer diversities -- When your superior is diverse -- Diversities in diverse locations -- Five ways to become a diversity champion -- Benefits of a diverse workforce.

9786210403831


Diversity in the workplace.
Hospitality industry --Personal Management.

331.133 / Al19m