Multicultural diversity in the workplace for the tourism professional /
Vic Alcuaz and Ma. Christina G. Aquino.
- v, 189 pages ; 26 cm.
Includes index.
Understanding culture -- Key features of culture -- Tourism and the tourism professional -- Multicultural diversity in tourism -- Multicultural diversity among tourism-related professions -- Diversities: simple and complex -- Handling guest or customer diversities -- Handling multicultural peer diversities -- When your superior is diverse -- Diversities in diverse locations -- Five ways to become a diversity champion -- Benefits of a diverse workforce.
9786210403831
Diversity in the workplace. Hospitality industry --Personal Management.