TY  - BOOK
AU  - Armstrong, Guy,
ED  - Innovision Media Concepts
ED  - Innovision Media Concepts.
TI  - Building profits through reservation sales
U1  - 647.94 
PY  - 2005///
CY  - Lansing, Mich.
PB  - Innovision Media Concepts
KW  - Hotel front desk personnel
KW  - Hotels
KW  - Employees
KW  - Customer relations
KW  - Selling
N1  - "Sunrise basic training."
N2  -  "Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building profits through reservation sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations."--Container
ER  -