01521nam a22003257a 4500 20230512223854.0 220316t xxu||||| |||| 00| 0 eng d CSPC 647.94 Ar576b Armstrong, Guy, Director Innovision Media Concepts Building profits through reservation sales / written and directed by Guy Armstrong. Lansing, Mich. : Innovision Media Concepts, 2005. 1 videodisc (approximately 25 minutes) : sound, colored ; 4 3/4 in. rdacontent two-dimensional moving image rdamedia video rdacarrier video disc "Sunrise basic training." "Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building profits through reservation sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations."--Container. Hotel front desk personnel. Hotels Employees. Customer relations. Selling. Innovision Media Concepts. mmb edited by marc AV AVM 647.94 Ar576b 2005 0 0 0 0 CSPC CSPC AVR 2023-05-12 0 AVM 647.94 Ar576b 2005 000063AV 2023-05-12 00:00:00 1-1 2023-05-12 AV 11928 11928