Armstrong, Guy, <br/><br/>
Building profits through reservation sales / 
written and directed by Guy Armstrong. 
 - Lansing, Mich. :  Innovision Media Concepts,  2005. 
 - 1 videodisc (approximately 25 minutes) :  sound, colored ;  4 3/4 in. 
<br/><br/> "Sunrise basic training." 
<br/><br/>  "Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building profits through reservation sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations."--Container. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel.<br/>Hotels--Employees.<br/>Customer relations.<br/>Selling.
<br/><br/><label>Dewey Class. No.: </label>647.94  / Ar576b