TY  - BOOK
AU  - Evenson, Renee
TI  - Customer service training 101: quick and easy techniques that get great results
SN  - 9780814438916
U1  - 658.31245 
PY  - 2018///
CY  - New York
PB  - American Management Association
KW  - Customer relations
KW  - Employees
KW  - Training of
KW  - Customer service
KW  - Business
N1  - Includes index
ER  -