Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot.

By:

Baluyot, Michael Bhobet B [author.]

Material type: Text

TextPublisher: Intramuros, Manila : Minshapers Co., Inc., 2021Description: viii, 141 pages : illustrations ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9786214063321

Subject(s):

DDC classification:

647.94068 B219q 23

LOC classification:

TX911.3.M27 .B358 2021

Contents:

Overview of quality service -- Customer service through quality management -- Service environment in tourism and hospitality industry -- Training and development in the tourism and hospitality industry -- Employee motivation in the tourism and hospitality industry -- Quality service delivery system in tourism and hospitality industry -- Measuring quality service and delivery in tourism and hospitality industry -- Managing service failure and service recovery in tourism and hospitality industry -- Technology and quality service in tourism and hospitality industry -- Service culture in tourism and hospitality industry.

Summary: "This textbook provides varied and relevant topics about the concepts and strategies in managing quality service in hospitality and tourism industry. Topics include the meaning, importance, principles, dimensions and phases of quality service. It also discusses the basic concepts of total quality management that is related and applicable in service management of the hospitality and tourism industry."-- Back cover.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	Main Library	Filipiniana Section	FIL 647.94068 B219q 2021 (Browse shelf(Opens below))	1-1	Available		032097

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Previous	FIL 647.94068 B198f 2023 Fundamentals in lodging operations /	FIL 647.94068 B198f 2023 Fundamentals in lodging operations /	FIL 647.94068 B198f 2023 Fundamentals in lodging operations /	FIL 647.94068 B219q 2021 Quality service management in tourism and hospitality /	FIL 647.94068 B862e 2023 Ergonomics facilities planning for the hospitality industry /	FIL 647.94068 B862o 2023 Operations management in tourism and hospitality /	FIL 647.94068 B862o 2023 Operations management in tourism and hospitality /	Next

Includes bibliographical references.

"This textbook provides varied and relevant topics about the concepts and strategies in managing quality service in hospitality and tourism industry. Topics include the meaning, importance, principles, dimensions and phases of quality service. It also discusses the basic concepts of total quality management that is related and applicable in service management of the hospitality and tourism industry."-- Back cover.

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