Fundamentals of TQM / Gabriel Afemei.

Includes bibliographical references and index

Historical evolution and essentials of TQM -- Principles of TQM -- Total quality management and standardization -- Tools and techniques to achieve TQM -- Measurement of quality in total quality management -- Policy deployment and implementation of TQM -- Challenges and barriers to total quality management -- Productivity of total quality management.

"This book aims to give a framework for comprehending some of the fundamental concepts of Total Quality Management (TQM). The aim is to equip readers with a greater understanding of various TQM principles and basic ideas. It will also assist students in understanding the function of measurement, quality strategy, quality systems, etc., in the evolution of the TQM method.
This book will also give the reader a foundational understanding of the successful organizational process and operational process improvements for establishing the necessary change in the management process. We hope that with the help of this book, students will be able to develop process-oriented organizations using process definition and analysis techniques. In addition, they will be able to comprehend the necessity to improve the process flow and the motivation required to establish a great business.
This book has been written specifically for students and scholars to meet their needs in terms of knowledge and to provide them with a broad understanding of statistics"-- Back cover.