Food & beverage service procedures : a comprehensive approach / Daryl Ace V. Cornell.

Includes bibliographical references.

Prepare the dining room or restaurant for service -- Take table reservation -- Prepare service stations and equipment -- Set up the tables in the dining area -- Napkin folding styles -- Table skirting -- Set the mood / ambiance of the dining area -- Welcoming guests & taking food & beverage orders -- Welcoming the guests -- Seating the guest -- Taking food and beverage orders -- Liase between the kitchen and the dining area -- Promote food and beverage products -- Know the product -- Undertake suggestive selling -- Provide food & beverage services to guests -- Seve food orders -- Assist the diners -- Perform banquet or catering food service -- Serve beverages orders -- Conclude food service and close down dining area -- Provide room service -- Take and process room service orders -- Set up trays, trolleys and equipment for room service -- Present and serve food and beverage to guests -- Presents room service accounts -- Clear room service -- Receiving and handling guests concern -- Common reasons for guest complaints -- Food and beverage service sequence.