Effectiveness of communication management skills of bachelor of science in office administration students in Camarines Sur Polytechnic Colleges / Elyza Mae R. Balatan, [and 3 others].

Undergraduate Thesis (BSOA)- Office Administration. Camarines Sur Polytechnic Colleges, 2024.

Includes bibliographical references.

This study aims to determine the effectiveness of communication management skills among Bachelor of Science in Office Administration (BSOA) students at Camarines Sur Polytechnic Colleges, emphasizing respondents' profiles, specific communication competencies, and overall effectiveness. Adopting a descriptive survey method combined with statistical analysis, the researchers gathered data through Google Form questionnaires and face-to-face surveys. The findings reveal that the majority of respondents are aged 20-22, with a notable preponderance of female students; second-year students constitute the largest demographic. The majority of participants also identified as single. While BSOA students exhibited competence in essential areas such as Active Listening, Non-Verbal Communication, Conflict Resolution, and Analytical Skills, the study revealed no significant relationship between these skills and overall effectiveness in communication.This indicates that proficiency in individual skills does not inherently translate to effective communication in broader contexts. To address these findings, the researchers propose an intervention program focused on enhancing communication management skills through structured training sessions, practical applications, and continuous feedback loops. Recommendations include developing tailored support programs specifically for second-year students, conducting regular workshops on effective feedback delivery and conflict resolution, and implementing ongoing evaluation methods such as peer and self-assessments.