Students perception on services in Camarines Sur Polytechnic Colleges / Kate Francin C. Borromeo, Lyn Juliana M. Botavara, and Farrah Fiona D. Dimabayao

Undergraduate Theses (BSOA) - Office Administration. Camarines Sur Polytechnic Colleges, 2023.

Includes bibliographic references.

This study sought to assess the student services offered by Camarines Sur Polytechnic Colleges and identify areas for improvement. A total of three hundred and forty (340) students from all the programs under the College of Tourism, Hospitality and Business Management at Camarines Sur Polytechnic Colleges participated in this study. The researchers employed the descriptive survey method in gathering, analyzing and interpreting data in the study by using survey questionnaires through Google form. Several tools such as Likert-scale, weighted mean, Kendall coefficient of concordance and Spearman correlation formulas were utilized to analyze the gathered data. This study generally aimed to determine the profiles, expectation, perceived service and problems encountered of the students on the following services offered by Camarines Sur Polytechnic Colleges such as Student Testing and Admission, Student Affairs Services, Guidance Counseling Services, Safety and Security, School Canteen, Health Services, and Library Services. Additionally, the study examined the significant relationship between the profile and the problem encountered by the respondents, the significant relationship between the expectation and perceived service. The findings were used to formulate recommendations for enhancing Camarines Sur Polytechnic College's student services. These recommendations will focus on improving the quality of the student services, addressing the problems encountered by the students, and meeting the expectations of the students.