Customer service : skills for success / Robert W. Lucas.
Material type:
TextPublisher: New York : McGraw Hill LLC, 2023Edition: Eight editionDescription: xxii, 474 pages : illustrations ; 28 cmContent type: - text
- unmediated
- volume
- 9781265037536
- 23 658.812 L962c
- HF5415.5 .L83 2023
Contents:
The profession -- Skills for success -- Building and maintaining relationships -- Retaining customers.
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
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CAMPUS CSPC | Circulation Section | CIR 658.812 L962c 2023 (Browse shelf(Opens below)) | 1-1 | Available | 001773-BUH |
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| CIR 658.812 Ad171p 2020 Practical customer success management : a best practice framework for rapid generation of customer success / | CIR 658.812 C969 2023 Customer relationship management / | CIR 658.812 L881c 2020 Customer relationship management : a strategic approach / | CIR 658.812 L962c 2023 Customer service : skills for success / | CIR 658.812 T636c 2023 Customer service marketing : managing the customer experience / | CIR 658.8120967 C969c 2020 Customer service management in Africa : a strategic and operational perspective / | CIR 658.834 K960s 2024 Service marketing and customer relationship management / |
Includes bibliographical references and index.
The profession -- Skills for success -- Building and maintaining relationships -- Retaining customers.
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